willfon-K Support

The message "Can not connect to server at this time" displays when I try to launch VISION.
There are several possible causes.
  1. You may not be connected to the internet. Verify that you are able to use the karaoke app. If you are not able to use the karaoke app, follow the steps to connect to the internet through wi-fi or ethernet cable.
  2. If you are able to use karaoke, you are connected to the internet, but your connection may need to be reset. Go to Settings. If you are connected via ethernet cable, turn ethernet off and then on again. If you are connected via Wi-Fi, turn Wi-Fi off and then on again.
  3. Reboot the willfon-K completely by pulling the power cord out and plugging it in again.
  4. If you are still getting the error, please contact us.
I see only a blank screen in VISION.

If the VISION screen looks like the image to the right, it means VISION was started without an internet connection. Even if you have subsequently established an internet connection, VISION will be stuck on this screen.

Verify that you are connected to the internet through Wi-Fi or ethernet cable.

Then reboot the willfon-K completely by pulling the power cord out and plugging it in again. Alternatively you can force stop the VISION app from Settings->Apps or from the task select screen. When next you start VISION the blank screen should be gone.

blank screen
스크린에서 어떻게 Wifi 암호를 입력하나요?

리모컨 뒷면의 키보드를 이용하여 와이파이 비밀번호를 입력합니다.

No sound is coming from the TV.

If the sound is coming from the remote control, you are on Headphones mode. Press the Headphones button on the remote control to toggle sound to the TV.

If you still cannot get sound from the TV, try adjusting the willfon volume (with the remote control) as well as the TV volume.

The remote control isn't working at all.

Make sure the power button on the left side of the remote control is slid to the up position (for black remote controls).

The remote control may also need to be charged.

리모컨을 어떻게 충전하나요?
charging remote control

충전케이블 한쪽을 리모컨과 연결하고 다른한쪽을 willfon-K의 USB 포트에 연결합니다. The remote control is being charged if the light at the top of it is red.

리모컨이 완전히 충전되는데 한시간이 걸립니다. 충전중인 상태에서도 리모콘 사용은 가능합니다.

티비 화면이 스크린크기에 맞지 않습니다. 화면크기를 어떻게 조정해야하나요?

리모컨에서 OK버튼을 누릅니다. 설정에서 디스플레이y로 들어갑니다. Screen Scale 을 OK버튼으로 선택한 후 ,화살표를 이용하여 화면의 크기를 조절합니다.

changing display size
The willfon-K doesn't power off when I press the red button on the remote control.
The willfon-K will not power off if the air mouse cursor is on the screen (for black remote controls). If the air mouse cursor is on the screen press the pointer button on the remote control to toggle it off.
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